Cancellation Policy

Because we make each order according to your size and specification, cancellation depends on how far your order has progressed. This policy page covers how to cancel an order before your order arrives. If your order has already been delivered, please refer to our Returns and Exchanges page.

How to cancel your order?

To request a cancellation:

  1. Email us at hello@nakshujewels.com or message us on WhatsApp.
  2. Share your order number and the name used at checkout.
  3. If your order has several items, tell us whether to cancel all of it or only some items.

We'll check the current status of your order and confirm whether cancellation is possible.

Your order is considered cancelled only after you receive written confirmation from Nakshu Jewels.

When Can You Cancel Your Order?

The cancellation options depend on the current stage of your order.

Order stage

Can you cancel?

Refund

Within 24 hours of placing the order

Yes

Full refund

After this period, before production starts

Yes

Refund minus

Production has started

No

 Contact us

Order has been shipped

No

Please follow our Return & Exchange Policy after delivery.

Custom order

Depends on the production stage

Refer to our Custom Jewelry Policy.

 

Changing an order instead

If production has not started, we can usually change the ring size, metal, engraving or shipping address. After production starts, changes to the piece may not be possible, we can only change the shipping address, and only until the parcel is dispatched.

Contact us as soon as possible if you notice a mistake in your order.

When we cancel an order

We may cancel and fully refund an order if:

  • a required stone or material is no longer available and you do not want to choose an alternative.
  • there is a pricing or listing error.
  • we cannot verify your payment.
  • we suspect fraud activity.
  • we are unable to deliver to your address

If we cancel your order, We will email you first and refund the full amount to your original payment method.

Refund timing

Approved cancellation refunds will be sent back to the payment method you used during the order placement. The time taken for the refund to be shown in your account depends on the payment provider or bank. 

For more information related to the refund, please refer to our refund policy. 

Please contact us before opening a dispute with your bank, so we can fix it quickly.