Last updated: October 15, 2026

At Nakshu Jewels, each piece is made to order. Please review this policy before placing your order to understand our return eligibility, exchange process, ring-sizing terms, and lifetime buyback and exchange policies. For details about refund methods and calculations, please refer to our Refund Policy.

1. Which items are Eligible for Return?

You may request a return for eligible standard pieces from our catalog within 30 days of delivery. A standard piece is one made according to a design and options listed on our website, without engraving, personalization, or custom design changes.

The 30-day return period begins on the date the order is delivered. All returns must be requested within this period and approved by Nakshu Jewels before the item is shipped back.

2. Which Items Are Not Eligible for Return?

The following items are not eligible for a return:

• Custom and personalized pieces: Items featuring engraving, personalized details, custom designs, or modifications made specifically at your request.
• Final Sale items: Items marked “Final Sale” on the product page and, where applicable, at checkout. A discounted price or promotional code alone does not make an product Final Sale.
• Items altered after delivery: Items resized, repaired, or modified by a third party after delivery.
• Late or unapproved returns: Items for which a return request is made after the 30-day return period or that are shipped back without prior approval.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

3. What Condition Must the Item Be In?

Returned items must be in their original condition as you received: unworn, undamaged, and free from scratches, dents, or other signs of use. Please include the original packaging, authenticity card, and any accompanying documents or accessories delivered with the item.

You may try on a ring to check its fit. Please do so carefully over a soft surface and avoid wearing it outside or exposing it to conditions that could cause damage.

Returns that do not meet these conditions will be assessed individually under our Refund Policy and applicable consumer protection laws. Any permitted deduction or adjustment will be explained before the refund is finalized.

4. How Do I Request a Return?

To request a return, email us within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

We will review your request and, if approved, provide the return address and any applicable shipping or customs instructions.

As returns may need to be shipped to our workshop outside your country, please follow the return instructions we provide and complete any required customs documentation accurately. Do not ship the item until you receive return approval.

Pack the item securely in its original box, then place it inside a sturdy outer package. Use an insured, trackable shipping service and email us the tracking number once the parcel has been dispatched.

Returns sent without prior approval may be delayed or refused where legally permitted. Please contact us if you need help with the return process before shipping your item.

5. Who Pays for Return Shipping?

For standard returns, the customer is responsible for return shipping costs. We recommend insuring the parcel for the full value of the item and keeping your shipping receipt and tracking information.

The customer is responsible for the return parcel until it is delivered to the authorized return address, subject to applicable law and any shipping arrangements agreed with Nakshu Jewels.

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and supporting photographs. Where the issue is confirmed to be our responsibility, we will arrange or cover reasonable costs in accordance with applicable law and our policies.

6. What Happens After You Receive My Return?

Once we receive your return, we will inspect the item within five business days and email you the results.

If it meets the conditions, we will approve the return and process the refund in accordance with our Refund Policy.

If the item does not meet the return conditions, we will explain the reason and outline the available options.

Any deduction, partial refund, or return-shipping charge must be consistent with our published Refund Policy and applicable law. We will explain the applicable amount and calculation before proceeding. If the item cannot be accepted for a refund, we will contact you about the available next steps, including return shipment where applicable.

7. What Is Your Exchange Policy?

Eligible items may be exchanged for a different size, metal, stone shape, or design, subject to availability.

Because our jewelry is made to order, an approved exchange may require a newly made piece. The stated production time for an exchange is 5 to 7 business days after approval, subject to confirmation of the design, materials, and production requirements. Delivery time is additional. Please refer to our Shipping Policy for applicable information.

Complimentary shipping for exchange orders is available only to the destinations covered by our applicable free-shipping terms. Please confirm eligibility with us before proceeding.

If the replacement item costs more than the original, you must pay the difference before production begins. If the replacement costs less, any refund or credit for the difference will be handled according to our confirmed exchange and Refund Policy terms.

If you need a replacement fast, you may consider placing a new order and requesting a return for the original item, provided the original item is eligible for return. The new order will follow the applicable production and shipping timelines, and the original return will be handled separately under our Policies.

8. What If My Ring Doesn't Fit?

We understand that finding the right ring size is important. If your ring does not fit, contact us with your order number and the size you need. We will review the available resizing or exchange options based on the ring design and materials. Please wait for our instructions before shipping your ring.

You may request a size adjustment within 30 days of delivery. One size adjustment is included under our resizing policy; however, you are responsible for the applicable resizing costs and shipping charges. Any additional fees charged by third-party shipping providers, customs authorities, or other service providers are also your responsibility, where applicable.

Once your ring reaches us, the resizing process typically takes 5 to 7 business days. This timeframe covers production or resizing only; shipping and delivery time are additional.

Please do not have the ring resized or modified by a third party before contacting us, as unauthorized alterations may affect eligibility for a return or exchange.

9. How Does the Lifetime Buyback and Exchange Program Work?

We offer a lifetime buyback and exchange for eligible products, subject to the terms below.

• Eligibility: Regular-priced products may qualify for buyback or exchange. Sale or discounted items and damaged products are excluded from both. Specially personalized items are eligible for exchange only.
• Buyback value: The final amount is calculated after deducting applicable charges, a 30% restocking fee, and any other applicable fees.
• Exchange conditions: Exchange requests must be submitted within 30 days of delivery. Items must be unworn and undamaged. The exchange value and any additional payment are determined by mutual agreement before the exchange is finalized.
• Required documents: Please provide your original order number and, where available, the original packaging, authenticity card, invoice, payment confirmation, or other proof of purchase.
• How to apply: Email us with your order details and whether you are requesting a buyback or exchange. Our team will assess your request and explain the applicable deductions, valuation, and next steps.

10. What If My Order Arrives Damaged or Incorrect?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photographs of the item and packaging.

Please report the issue within 48 hours of delivery so that we can investigate promptly. This reporting request does not remove any rights available to you under applicable consumer protection laws.

If the issue is confirmed to be our responsibility, we will explain the appropriate resolution and arrange or cover reasonable return shipping costs. The available resolution will depend on the type of the issue.

11. How Can I Contact Nakshu Jewels?

For returns, exchanges, sizing, or buyback, email us at hello@nakshujewels.com.

Please include your order number and a brief description of your request so that we can identify your order and guide you properly.

Our team will review your request and explain the process, requirements, and any related charges before you proceed.