Custom Jewelry Policy

A custom piece is made especially for you based on your design and preferences. Since it is created according to your specifications, the terms for these are different from those for our In-stock jewelry. This page explains how the custom order works, what you need to approve and what happens if yoiu want to make changes. For ready-to-order designs, refer to our Returns and Exchanges page.

What counts as custom

A jewelry order is considered as custom if it is made or modified according to your requirements.

This includes:

• A new design based on your photo, sketch or idea.
• A listed changes to an existing design, such as stone size or shape, band width or setting.
• Engraving, including names, initials, dates or logos.
• A different ring size outside the sizes shown on the product page.

Simply choosing a metal, color or ring size from the options available on a product page does not make an order custom. These orders follow the normal return terms.

    How a custom order works

    Step 1: Share your details

    Contact us through our custom jewelry page, email or WhatsApp us. Share your design reference, photos, ring size, metal, stone and your budget.

    Step 2: Get a quote

    We'll review you requirements and share the price, materials, and estimated production time within 2 business days.

    Step 3: Pay & Confirm your Order

    Once you accept the quote shared with you, pay the amount for your customized order to begin the design work.

    Step 4: Review Your Design

    We'll send a 3D rendered design, sketch or other preview of a similar piece for your approval within 2 to 3 business days.

    Step 5: Approve the Design

    Please check all the details carefully including design, stone, metal, size, etc. Your approval through email or WhatsApp will be used as our final reference of what to make as your jewelry.

    Step 6: Production

    Once the design is approved by you, we start making your jewelry piece. The production time is usually 5 to 7 days.

    Step 7: Final check

    We send you photos or a short video before shipping for your final checking of the piece whether it is made according to your preferences.

    Step 8: Shipping

    Your order now will be shipped according to our Shipping Policy.

    Changes and revisions

    The price quote includes 2-3 rounds of design changes to the preview. If you request additional changes after that extra rounds cost may apply.

    Once you approve the final design, we can change it only if production and casting has not started, and a fee and a longer timeline may apply. After production starts, we cannot change the piece.

    Price and payment

    The quote will include the agreed design, metal, stone details, engraving (if applicable) and the total price.

    • A quote is valid for 7 days.
    • If you change the design, we send a new quote.
    • Any additional charges will be shared with you before proceeding.

    Ring size

    Please confirm the ring size before production starts. We suggest measuring with a ring sizer or getting your size checked by jewelry store or check our ring size guide. Wide bands fit tighter than slim ones.

    An incorrect ring size provided by the customer is not considered as a manufacturing defect. If you are unsure about your size, please contact us before confirming your order.

    Stones, materials and handmade differences

    Our stones are lab-grown moissanite, and we state the metal and stone in your written quote. Every piece is handmade, so small differences from the preview are normal, such as slight color variation between stones.

    The finished piece will be made according to the design and specifications you approve. If your jewelry arrives with a manufacturing defect or different from the approved design, please contact us with your order details and photographs.

    We'll review the issue and help with an appropriate solution.

    Returns and refunds

    Custom jewelry is made according to your requirements and is not eligible for return or exchange due to a change of mind or personal preference.

    However, if your item arrives with a manufacturing defect, is incorrect, or does not match the design you approved, please contact us so we can review the issue.

    Deposits, cancellations and refunds are handled according to our Policy. Please review these policies before confirming your custom order.

    Designs, logos and ownership

    • We do not copy branded jewelry, trademarked logos or designs that belong to someone, so we may decline an order for that reason.
    • If you send a logo or name, you have to confirm you have the right to use it.
    • Your order details will be handled according to our Privacy Policy.
    • We will only use photographs or videos of your finished custom jewellery for marketing or social media with your permission.

    Any Questions

    Have a question or want to discuss a design?

    Email: hello@nakshujewels.com

    You can also share your requirements through our Custom Jewelry page.

    We'll be happy to help you with your custom jewelry enquiry.