Warranty and Repairs Policy

We make every piece crafted at our studio to be worn for long term. If something fails or any problem occurs because of how we made it, we will fix it. This page explains what is covered, what is not, and how repairs work for jewelry bought from Nakshu Jewels.

What is covered

For 12 months from the date of delivery, nakshu jewels provides a warranty covering manufacturing and workmanship defects.

This includes:

• loose or missing small stones caused by a verified faulty setting (covered when confirmed to be a manufacturing fault, not accidental damage or impact).
• broken or loose prongs from a manufacturing fault
• faulty clasp, joint or soldered join
• manufacturing defects in the finish that were present at the time of delivery.

If we confirm that the issue is covered, we will repair the jewelry or replace the affected part at no charge.

Moissanite stones: No separate lifetime stone warranty is currently promised under this policy. Stone replacement is covered only when the issue is confirmed to be a manufacturing defect within the 12-month warranty period.

What is not covered

The warranty does not cover:

• Loss or theft of jewelry or stones.
• Damage from impact, such as scratches, chipping, bending or breaking
• Normal wear, including polish wearing off and surface scratches over time
• Natural darkening or tarnishing of 925 sterling silver, which is a natural reaction to air and moisture and can be polished off
• Damage from chemicals such as chlorine, bleach and cleaning products
• Repairs, resizing or changes made by anyone else
• Stones that were swapped or removed

A third-party repair does not automatically cancel coverage for an unrelated manufacturing defect, but damage caused by that repair will not be covered.

How to make a warranty claim

1. Email hello@nakshujewels.com with your order number and clear photos of the problem.
2. We reply within 2 business days and tell you whether it is covered.
3. If it is, we send instructions for returning the piece.
4. We repair or replace it and send it back, insured and tracked.

Please contact us and receive return instructions before sending any jewelry.

Shipping and customs for repairs

For approved warranty claims, Nakshu Jewels will cover the cost of shipping the repaired or replacement item back to the customer. The customer will be responsible for shipping the jewelry to us for inspection.

Our workshop is in India. If you are sending jewelry from another country, use a tracked and insured shipping service and pack the item securely in a box.

Before shipping, contact us for the correct customs and courier instructions. Declare the shipment accurately as jewelry being sent for repair, where applicable. Do not declare a false value or mark the parcel as having no commercial value unless your courier confirms that this is permitted.

Any customs duties, taxes or courier charges will be handled according to the applicable customs rules and will be confirmed with you before the repair is arranged.

Repairs Outside the Warranty

We also review repair requests that are not covered by the warranty. The repair cost depends on the type of work, materials and replacement stones required.

We will inspect the jewelry and share a price estimate before starting any work. No repair will be carried out without your approval.

 

Typical repair time is 10 to 15 business days after we receive the jewelry and approve the repair, plus shipping time. The actual timeline may vary depending on the repair, stone availability and the work required in the piece. We will confirm the estimated time before starting.

Keeping Your Jewellery in Good Condition

A little care can help your jewelry last longer.

• Remove your ring before going to the gym, swimming, cleaning or doing heavy work.
• Keep it away from chlorine, bleach and strong cleaners.
• Have the prongs checked every 6 months. Send us a clear close-up photo and we will tell you if anything is loose.
• Store your jewelry in a soft pouch away from other elements to prevent scratches.

Custom Pieces, Proof of Purchase and Transfers

Custom jewelry is covered by the same 12-month limited workmanship warranty as other Nakshu Jewels pieces.

Please keep your order confirmation or receipt as proof of purchase. The warranty applies to the original purchaser and is non-transferable.

We offer repairs only for jewelry purchased directly from Nakshu Jewels. We do not provide repair services for jewelry purchased from other brands or sellers.

For warranty claims or repair enquiries, contact us at hello@nakshujewels.com.